GSS Incident Management service streamlines the process of restoring service following an unplanned disruption.
8/5 Incident Management
Monthly Incident Management Report
Best Resolution Time
Incident Management allows Customer to capture incidents through
A self‑service portal, email, phone or incoming events from Proactive Monitoring tool and prioritize them based on agreed service level targets.
An On‑Call feature for mission critical events tie directly into Incident Management to escalate and assign incidents to the right support teams, with triggers to escalate and send bidirectional notifications so escalations may be acknowledged.
Gerab System Solutions LLC
402 Building 4, Emaar Square, Burj Khalifa Downtown Dubai